Resource center.

Associates who complete three out of seven Premium Credit Initiatives, can save $600 on their medical premium through Personify Health. If their spouse completes the initiatives as well, that savings increases to $900. Associates can find more information by downloading the Personify Health app.

Rich’s vision benefits are provided through MetLife for 2026. To locate an in-network vision provider:

1. Visit the MetLife Find a Vision Provider page.

2. Select "Superior Vision".

3. Enter your location details to see local in-network options.

4. If you’d like to narrow your search, you can add filters for provider name, services (like exams or glasses), or other preferences.

You’ll see a list of in-network providers with contact information, services offered, and languages spoken so you can find a provider that fits your needs.

In partnership with Highmark, Express Scripts by Evernorth (ESI) will manage Rich’s pharmacy benefits. Associates can visit express-scripts.com to check coverage and explore options. Collective Health is available to support associates with prescription needs.

Many associates are currently covered by Highmark and ESI, but some may be affected by updates to our covered medication list. If an associate's prescription is no longer covered under the ESI program, here’s what they can expect:​

• Advance notice – Impacted associates will receive letters with details and next steps.

• 90-day transition period (Jan-Mar) – Associates on medications no longer covered can continue refills through March 31.

• Provider coordination – Guidance will be given on working with providers to identify alternative treatments.

• Prior authorizations – Current prior authorizations will be honored for 90 days only, through March 31.

• Coverage ends April 1 – Affected medications will no longer be covered under the new plan after this date.

• Ongoing communication – Multiple reminders and updates will be shared before changes take effect.

Collective Health is the go-to for questions about medical benefits. Associates can log in to their site, set their location, search by name or specialty, and instantly see in-network providers.

Associates have a few options for accessing Collective Health’s services:  

They can begin by downloading the Collective Health app at:  https://my.collectivehealth.com/

• Send a secure message - Keep health benefits questions safe and in one spot when using secure messages through the app or online.  

• Chat online - For more urgent questions associates can use their chat feature through My Collective™ (my.collectivehealth.com) or the Collective Health app to get answers fast.  

• Call in- They’ve got team members waiting by the phone. Associates can use the number on the back of their card to reach them, Monday - Friday 4:00 AM–6:00 PM PT, and Saturday 7:00 AM–11:00 AM PT.

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Open Enrollment runs from October 27- November 7, 2025. The benefits selected during this period will go into effect January 1, 2026. ACTION IS REQUIRED: All associates will need to take action during the enrollment period. They’ll need to actively enroll in coverage, or they will not have benefits through Rich’s for 2026. Encourage associates to review their options early and take time to make the best choice for their needs.