Resource center.

Collective Health is the third-party administrator managing claims, billing, and member support. Highmark BCBS provides the network of doctors, hospitals, and clinics, while ESI manages pharmacy benefits.

Associates can log in to the Alight portal to view their current benefit elections. They can also choose to call the Alight Customer Care Team or schedule a 15 minute appointment at a time that works for them at 1 (800) 455-2587 (Option #1 for English/option #9 for translation). They’re available Monday to Friday, 8 a.m. to 9 p.m. ET.

Yes. When scheduling an enrollment call with Alight, associates can request translation services in advance to ensure support is ready during their appointment. If they call directly instead, they can still access translation by being placed on a brief hold while a translator is connected.

This year is about helping associates see how we’re evolving their benefits with intention.  

• Plans that reflect what associates and their families value.  

• Better tools and clearer pathways to navigate benefits.  

• Expanded care, stronger support, and a future-focused approach.

You’re not expected to have all the answers, but you are a key connector. Here’s how you can help: • Remind associates that enrollment is required to secure coverage through Rich’s and share the key dates. Remind associates to review the full lineup of coverage and valuable voluntary benefits, even if they don’t intend to enroll. Encourage early review of materials and available support. Direct associates to Collective Health, HRHelp, or the microsite for questions. Model a calm, informed approach to navigating the updates. Remind associates they will all need to take action during the enrollment period. To have Rich’s benefits next year, they’ll need to actively enroll in coverage. Those who don’t enroll will not have benefits through Rich’s for 2026. In September, you’ll receive a toolkit with talking points, more detailed Q&A, quick references, and guidance on where to route questions.

During open enrollment, associates can go to the Alight Portal to review and enroll in benefits. The “Ask Sarah” decision support tool can help them figure out which plan fits their needs best. They can also choose to call the Alight Customer Care Team or schedule a 15 minute appointment at a time that works for them at 1 (800) 455-2587 (Option #1 for English/option #9 for translation). They’re available Monday to Friday, 8 a.m. to 9 p.m. ET.