Resource center.

Your Hub for
Associate Support

As leaders in benefits support, you play a key role in helping Rich’s associates understand and navigate their benefits. This page provides direct access to essential tools and resources to support conversations, answer questions and guide your teams through
enrollment and beyond.

SUPPORT FOR YOUR NEEDS

Find contact details for all Rich’s benefit partners.

open contact details
Resources
MetLife Legal Plans - FAQs

Legal
MetLife
Resources
MetLife Legal Plans - FAQs - Spanish

Legal
MetLife
Resources
MetLife Legal Plans - How to Reach an Attorney

Legal
MetLife
Resources
MetLife Legal Plans - How to Reach an Attorney - Spanish

Legal
MetLife
Resources
MetLife Legal Video

Legal
MetLife
Resources
MetLife Legal how to

Steps to take to use services

Voluntary
MetLife
Legal
Plan Document
Resources
MetLife Legal how to - Spanish

Voluntary
MetLife
Legal
Plan Document
Resources
MetLife Life Insurance Video

Life insurance
MetLife
Resources
MetLife Pet - Filing a Pet Insurance Claim Video

MetLife
Pet
Resources
MetLife Pet Insurance - Benefit Overview

MetLife
Pet
Resources
MetLife Pet Insurance - Benefit booklet - Spanish

MetLife
Pet
Resources
MetLife Pet Insurance - FAQ Flyer

MetLife
Pet
Resources
MetLife Pet Insurance Video

MetLife
Pet
Resources
MetLife Pet insurance

Getting app and filing claims

Voluntary
Pet
MetLife
Resources
MetLife Superior Vision Benefit Booklet

MetLife
Vision
Resources
MetLife Superior Vision Benefit Booklet - Spanish

MetLife
Vision
Resources
MetLife Superior Vision Benefit Overview

MetLife
Vision
Resources
MetLife Superior_Vision_FAQ Flyer

Vision
MetLife
Resources
MetLife Supplemental Life Advantages Video*

*For all states besides New York

Life insurance
MetLife
Resources
MetLife Supplemental Life Advantages**

**For New York only

Life insurance
MetLife
Resources
MetLife Supplemental Life Insurance - Accidental Death Overview

Accident
Life insurance
MetLife
Resources
MetLife Vision Insurance Video

MetLife
Vision
Resources
Metlife Pet Insurance Mobile App Video

Pet
MetLife
Resources
Open Enrollment overview summary - Amharic

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Arabic

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Burmese

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Chinese

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Dari

Enrollment
OE Summary
Resources
Open Enrollment overview summary - English

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Hmong

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Italian

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Malayalam

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Pashto

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Polish

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Punjabi

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Russian

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Somali

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Spanish

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Swahili

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Urdu

Enrollment
OE Summary
Resources
Open Enrollment overview summary - Vietnamese

Enrollment
OE Summary
Resources
Rich's 2026 Benefits Guide - How-to

Tips for accessing important 2026 benefits information.

Alight
Collective Health
Dental
Highmark BCBS
Kaiser
Medical
MetLife
Spring Health
Vision
Resources
Rich's 2026 Benefits Guide - How-to- Spanish

Alight
Collective Health
Dental
Highmark BCBS
Kaiser
Medical
MetLife
Spring Health
Vision
Resources
Specialty prescriptions

List of Specialty prescriptions

Medical
Prescription
ESI
Accredo
Resources
Supplemental Life Insurance - MetLife Advantages

Life insurance
MetLife
Resources
Supplemental term life insurance

Benefit overview and fact sheet.

MetLife
Life insurance
Accident
Resources
Teladoc 24:7 care overview

Teladoc Health
Resources
Teladoc Health Anytime Anywhere Benefit

Teladoc Health
Resources
Teladoc Health Dermatology service

Teladoc Health
Resources
Teladoc Health Mental Health

Teladoc Health
Resources
Teledentistry - MetLife

Dental
MetLife
Resources
Vision Retail Network

Shares covered retail chains

Vision
MetLife
Answer
If I have credits from the Rich’s Wellbeing Program with Personify Health, how is this used?
Wellbeing
My Money
Personify Health

If you complete three out of seven Premium Credit Initiatives, you can save $600 on your medical premium through Personify Health. If your spouse completes the initiatives as well, that savings increases to $900. You can find more information by downloading the Personify Health app.

Answer
How do I find an in-network vision provider?
MetLife
Vision

Rich’s vision benefits are provided through MetLife for 2026. To locate an in-network vision provider:

1. Visit the MetLife Find a Vision Provider page.

2. Select "Superior Vision".

3. Enter your location details to see local in-network options.

4. If you’d like to narrow your search, you can add filters for provider name, services (like exams or glasses), or other preferences.

You’ll see a list of in-network providers with contact information, services offered, and languages spoken so you can find a provider that fits your needs.

Answer
How do I find an in-network dental provider?
Dental
MetLife

Rich’s dental benefits are provided through MetLife for 2026. To find an in-network dentist:

1. Visit the MetLife Find a Dentist page.

2. Select “PDP Plus” as your network.

3. Enter your ZIP code to view nearby in-network dentists or search by a specific provider’s name if you already have one in mind.

You can filter results by specialty, distance, and other preferences to find a provider that fits your needs.

Answer
What if I have questions about specific health conditions when evaluating plans, or want to know if my doctor is in-network?
Collective Health
Medical
New Hire
Enrollment

Collective Health is your source for support with questions about medical benefits. You can log in to the site, set your location, search by name or specialty, and quickly find in-network providers. You can also call Collective Health and talk with a real person if you’d rather get help over the phone.

Alternatively, you can visit https://www.myproviderconnect.com/find-a-doctor/ and follow these steps:

Select “Choose a location and plan” and enter your address, city or zip code. Then, confirm “Yes, this is correct.”  

Select “Don’t know your alpha prefix? Browse a list of plans.” in small text below the card example and boxes.  

Choose Medical Network Name: PPOBlue and confirm.

Answer
What's new this year?
Wellbeing
Dental
Vision
Collective Health
Medical

We’ve been listening and making meaningful changes based on your feedback:

  • Personalized guidance. All associates have 24/7 access to Collective Health, a team of healthcare experts ready to answer their medical and pharmacy questions. Alight is also be available to help associates navigate enrollment and all other benefits.
  • New medical plans. * With Highmark Blue Cross Blue Shield (BCBS), you’ll get access to the largest network in the country.
  • Straightforward choices. We’ve consolidated dental, vision, and voluntary benefits under one provider—MetLife.  
  • Balanced plan options. Each option is designed to balance coverage, cost, and support to meet a range of needs.
  • Streamlined pharmacy. Your prescription drug plan through ExpressScripts by Evernorth ensures access to a broad network of pharmacies nationwide and offers savings through mail order if you prefer to have your medication shipped to your front door.
  • More mental health resources. Expanded Confidential Assistance Program (CAP) support through Spring Health provides convenient, confidential therapy, coaching, and more.  

* In California, Kaiser remains an option.

We’re here to help

This is the best place to find answers to any questions you have about your benefits. You’ll also find helpful resources that’ll help you understand your benefits, choose plans that are right for you and make the most of everything available.

Your questions answered

Answer
What is the relationship between Collective Health, Highmark BCBS, and Rich’s?

Collective Health is the third-party administrator managing claims, billing, and member support. Highmark BCBS provides the network of doctors, hospitals, and clinics, while ESI manages pharmacy benefits.

Answer
How can associates review their current benefit enrollments?

Associates can log in to the Alight portal to view their current benefit elections. They can also choose to call the Alight Customer Care Team or schedule a 15 minute appointment at a time that works for them at 1 (800) 455-2587 (Option #1 for English/option #9 for translation). They’re available Monday to Friday, 8 a.m. to 9 p.m. ET.

Answer
Can associates schedule an Alight enrollment session and request translation services?  

Yes. When scheduling an enrollment call with Alight, associates can request translation services in advance to ensure support is ready during their appointment. If they call directly instead, they can still access translation by being placed on a brief hold while a translator is connected.

Answer
How do we talk about the value of the 2026 updates?

This year is about helping associates see how we’re evolving their benefits with intention.  

• Plans that reflect what associates and their families value.  

• Better tools and clearer pathways to navigate benefits.  

• Expanded care, stronger support, and a future-focused approach.

Answer
What’s expected of me in supporting associates?

You’re not expected to have all the answers, but you are a key connector. Here’s how you can help: • Remind associates that enrollment is required to secure coverage through Rich’s and share the key dates. Remind associates to review the full lineup of coverage and valuable voluntary benefits, even if they don’t intend to enroll. Encourage early review of materials and available support. Direct associates to Collective Health, HRHelp, or the microsite for questions. Model a calm, informed approach to navigating the updates. Remind associates they will all need to take action during the enrollment period. To have Rich’s benefits next year, they’ll need to actively enroll in coverage. Those who don’t enroll will not have benefits through Rich’s for 2026. In September, you’ll receive a toolkit with talking points, more detailed Q&A, quick references, and guidance on where to route questions.

Answer
Where should associates turn for general questions about enrollment?

During open enrollment, associates can go to the Alight Portal to review and enroll in benefits. The “Ask Sarah” decision support tool can help them figure out which plan fits their needs best. They can also choose to call the Alight Customer Care Team or schedule a 15 minute appointment at a time that works for them at 1 (800) 455-2587 (Option #1 for English/option #9 for translation). They’re available Monday to Friday, 8 a.m. to 9 p.m. ET.

Resource library

Resources
How the Essentials Plan works

Resources
How to find an in-network provider with Collective Health - Spanish

Resources
How to find an in-network provider with Collective Health - English

Resources
Collective Health Welcome Portal walkthrough - Spanish

Resources
Collective Health Welcome Portal walkthrough - English

Resources
How to reach a Collective Health Member Advocate

Resources
How to find an in-network doctor

Resources
Rich's 2026 Benefits Guide - How-to

Tips for accessing important 2026 benefits information.

HELP AND SUPPORT

We’ve got you covered.

From enrollment questions to medical coverage details, our partners are ready with the answers you need. You can also reach out to HRHelp with general inquiries.

Collective Health is your go-to for everything from understanding your medical and prescription benefits to navigating a diagnosis or finding in-network providers.
Review or make changes to your benefits, manage your spending accounts, and more when you visit the Alight portal.