Resource center.

Yes. When scheduling an enrollment call with Alight, you can request translation services in advance to ensure support is ready during your appointment. If you call directly instead, you can still access translation by being placed on a brief hold while a translator is connected.

In partnership with Highmark, Express Scripts by Evernorth (ESI) will manage Rich’s pharmacy benefits. Associates can visit express-scripts.com to check coverage and explore options. Collective Health is also available to support associates with prescription needs.

You can log in to the Alight portal to view your current benefit elections.

If you complete three out of seven Premium Credit Initiatives, you can save $600 on your medical premium through Personify Health. If your spouse completes the initiatives as well, that savings increases to $900. You can find more information by downloading the Personify Health app. If you’re a new member, use the enrollment passphrase: luckier-passionfruit-65 when you register.

Collective Health is your source for support with questions about medical benefits. You can log in to the site, set your location, search by name or specialty, and quickly find in-network providers. You can also call Collective Health and talk with a real person if you’d rather get help over the phone.

Alternatively, you can visit https://www.myproviderconnect.com/find-a-doctor/ and follow these steps:

Select “Choose a location and plan” and enter your address, city or zip code. Then, confirm “Yes, this is correct.”  

Select “Don’t know your alpha prefix? Browse a list of plans.” in small text below the card example and boxes.  

Choose Medical Network Name: PPOBlue and confirm.

We’re excited to announce that Rich Products Corporation is partnering with Spring Health to ensure that all associates can easily get mental health support whenever and wherever it’s needed. With Spring Health, you have personalized, convenient care and resources to support you through any of life’s challenges. Starting 1/1/26, this benefit will be available at no cost to Rich Products Corporation associates and their household members. It only takes a few minutes to take an assessment, and then Spring Health will design a care plan just for you. If you have questions, you can meet with your Care Navigator – a licensed clinician who will ensure you receive the best care for your needs. Spring Health’s easy-to-use website and app allow you to choose an experienced therapist you feel comfortable with, book appointments online, and get support when it’s convenient for you, either virtually or in person. Each member (age 6+) gets 6 free therapy sessions per year. At any time, you can tap into Moments, a library of self-guided exercises that can help you manage stress, calm anxiety, beat burnout, improve sleep, and be more mindful. Spring Health also offers access to coaching (6 free sessions), medication management, alcohol and substance use support, work-life services, and more.

Learn more and get started at richs.springhealth.com or on the Spring Health mobile app.

For questions or support, visit springhealth.com/support or call 1-855-629-0554 (press 2 for24/7 crisis support).

_{Your care with Spring Health is private and confidential. No information will be shared with Rich Products Corporation without your written consent, except by court order or as provided by law.}

We’ve been listening and making meaningful changes based on your feedback:

• Personalized guidance. All associates have 24/7 access to Collective Health, a team of healthcare experts ready to answer their medical and pharmacy questions. Alight is also be available to help associates navigate enrollment and all other benefits.

• New medical plans. * With Highmark Blue Cross Blue Shield (BCBS), you’ll get access to the largest network in the country.

• Straightforward choices. We’ve consolidated dental, vision, and voluntary benefits under one provider—MetLife.  

• Balanced plan options. Each option is designed to balance coverage, cost, and support to meet a range of needs.

• Streamlined pharmacy. Your prescription drug plan through ExpressScripts by Evernorth ensures access to a broad network of pharmacies nationwide and offers savings through mail order if you prefer to have your medication shipped to your front door.

• More mental health resources. Expanded Confidential Assistance Program (CAP) support through Spring Health provides convenient, confidential therapy, coaching, and more.  

* In California, Kaiser remains an option.

• Starting now: You have 24/7 access to Collective Health, a team of healthcare experts ready to answer medical and pharmacy questions. Alight will also be available to guide you through enrollment and other benefits questions.‍
• Starting January 1, 2026: All 2026 benefits become effective based on your Open Enrollment selections and you can begin connecting with Rich’s program partners—including the enhanced Confidential Assistance Program (CAP) through Spring Health—for personalized care and support
• If you need help before these dates, reach out to HRHelp@rich.com for general support.

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Visit Make It Yours (https://richs.makeityoursource.com/) for details on your 2025 benefits.

During Open Enrollment, you can go to the Alight Portal to review and enroll in benefits. The "Personalize your estimate" (formerly “Ask Sarah”) decision support tool, can help you figure out which plan fits your needs best. You can also reach out to HRHelp@rich.com with general questions.