Who to contact

Contact Collective Health if you have questions about your medical or prescription benefits, need help navigating a diagnosis, want to understand medical costs, or are looking for in-network providers.

For help finding an in-network provider or understanding costs and covered services, contact MetLife.

For help finding an in-network provider or understanding costs and coverage for eye care, contact MetLife.

Whether it’s Open Enrollment, you have a life event, or are a new hire, go here to review and enroll in your benefits. Available Monday-Friday 8am-6pm ET (extended to 9pm ET during Open Enrollment).

Spending accounts let you pay for eligible healthcare expenses with pre-tax dollars. Use the money for everyday needs like doctor visits, prescriptions, and eligible over-the-counter items.

Rich’s covers basic life insurance at no cost to you, with the opportunity to purchase additional coverage for you and your family. For additional questions, contact MetLife.

For questions about coverage, or to file a claim, contact MetLife.

If you are enrolled in a Highmark BCBS plan you can speak with a licensed provider from Teladoc via phone or video for conditions like flu, allergies, or minor injuries.

For questions about what’s covered or to file a claim, contact MetLife.

Contact Accredo if you have questions about your specialty medication, refills, delivery, coverage, or treatment support.

You can skip a trip to the pharmacy because Express Scripts by Evernorth (ESI) can send most medications to your door when you need it, which comes with the benefit of added savings.

For questions about the six free sessions of either therapy, coaching, or other mental support benefits available to each person covered, contact Spring Health.

Contact Personify Health for questions about their health journeys, tools, or rewards program for all associates.

For questions about claims or what’s covered, contact MetLife.

For questions about claims, rates or what’s covered, contact MetLife.

For questions about claims or what’s covered, contact MetLife.

For questions about claims or what’s covered, contact New York Life.

For questions about claims, rates or what’s covered, contact MetLife.

For questions about saving for retirement via your Rich's 401(k) Plan, contact Empower.